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(Delivered via separate email for NHS purposes). This will send a Quotation to the email address given – no payment required at this stage. If you would like to place the order now, please select a payment method below.
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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Dan Medica South Ltd is dedicated to offering total customer care and our aim is to achieve customer satisfaction at all times.
If you have any suggestions or comments please email us at [email protected].
Making A Purchase
Making a purchase could not be easier. Just browse our Site, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “View Basket” and you will be asked for a few details that we need to be able to satisfy the order.
We accept all credit card payments through Stripe – a secure third-party card processing merchant and Paypal (account not required).
We accept Visa, Mastercard, Access, Solo, Switch, JCB, and Visa debit cards.
Shipping And Handling
Most orders are calculated at checkout, and courier delivery costs are based on the UK Mainland (excluding the Highlands and Islands). Please contact us for shipping costs of multiple items. If you have any other queries please contact us.
Delivery Schedule
Orders are despatched via DPD Courier or Royal Mail (UK Mainland only). Orders are collected each lunchtime for delivery within 24/48 working hours. On proviso your package can be assembled by lunchtime you will receive your item the next working day (medical products only). Please do bear in mind your order needs time to be processed and packaged beforehand. Each package is dispatched as “tracked” and a tracking reference will be sent to your email address upon dispatch. Due to the COVID-19 pandemic, Royal Mail will not require a signature however they will record its delivery and in most cases take photos of the delivery address. If you do not receive an item but it is stated as delivered by Royal Mail, please take this up directly with your local post office which will produce the relevant proof. I’m afraid, once confirmed by Royal Mail that your order has been delivered we are unable to take matters further and claim any “lost” packages.
If we find ourselves out of stock of any item we will contact you immediately to discuss your options. All items are dispatched upon receipt of funds. We regret we do not offer the opportunity to collect via our offices as stock is held elsewhere in a secure site.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 256-bit encryption. We do not store your card details on our site, they are transmitted immediately & securely to Stripe or PayPal via a secure sockets layer (SSL), processed and then removed from our website.
Guarantee/Returns Policy – medical products
All goods damaged in transit will be replaced if notification is received within 48 hours and on condition acceptance of goods is signed off as damaged.
We also refund medical goods within 28 days of receipt, only if they are returned in the same condition as sold and have not been used. We regret we cannot refund used Treat-Eezi products or covers due to hygiene or cross-infection reasons. Products should be returned (buyer bears the cost of the return, tracked postage) to our returns address (address & returns number upon request) and upon inspection, if the products are restockable a refund is issued minus postage. Please note our returns address is not listed on this site. We cannot be held responsible for returns sent untracked and to any other address. If the item(s) is/are in our opinion not restockable/soiled/used, we will inform the buyer via email and invite them to collect the item(s) from our premises. The product will be held for a period of 30 days only thereafter it/they will be disposed of. Alternatively, we will accept funds for additional postage charges for the product’s redelivery. We assure our customers of fresh, new products, not second-hand, soiled ones.
COVID-19 UPDATE. Please note, if returning any item to us, it will be quarantined for a minimum of 3 days before we can assess a refund. This is to protect our staff from any potential risk.
Guarantee/Returns Policy – motorcycle pads and covers & medical products
The Consumer Protection (Distance Selling) Regulations 2000 allows customers to return motorcycle pad products within 14 days of purchase on condition they have not been used and are in the same condition as sent. Products should be returned (buyer bears the cost of the return, tracked postage) to our returns address (address & returns number upon request) and upon inspection, if the products are restockable a refund is issued minus postage. Please note our returns address is not listed on this site, we cannot be held responsible for returns sent untracked and to any other address. If the item is in our opinion not restockable/soiled/used, we will inform the buyer via email and invite them to collect the item from our warehouse. The product will be held for a period of 30 days only thereafter it will be disposed of. Alternatively, we will accept funds for additional postage charges for the product’s redelivery. We assure our customers of fresh, new products, not second-hand, soiled ones. We also do not offer a rental service for customers wishing to use the item for their holidays, to return thereafter for a full refund when no longer needed.
When a customer places an order on this site, the two parties (buyer and seller) will have entered into a legally binding contract. The terms of the contract are set out herewith and in agreeing to buy the goods the customer is accepting these terms. All return postage costs are at the customer’s expense.
We are unable to accept products back if the customer has purchased via a distributor, this needs to be returned to them, not us. Please check your order confirmation to ensure where you purchased your item(s) from. We dropship on behalf of many companies and as such will put our own packing list in despite the order being processed elsewhere.
CORONA VIRUS UPDATE. Please note, if returning any item to us, it will be quarantined for a minimum of 3 days before we can assess a refund. This is to protect our staff from any potential risk.
ABUSIVE CUSTOMERS: Dan Medica South reserves the right to terminate contact with individuals and/or customers who become abusive/insulting towards members of staff, whether conducted through writing or verbally. Threats of violence, intimidation, and insults will not be tolerated.
Reaching Us
If you need to reach us, please email us at [email protected] or you can call: 00 44 (0)20 8133 2851. Alternatively, if it is an Accounts issue please write to us at 2 Upperton Gardens, Eastbourne, East Sussex, BN21 2AH, United Kingdom (Please note we are unable to accept visitors or any product returns at this address).
Due to the nature of our business, we are unable to accept products back without a returns address due to cross-infection issues allowing us to isolate and inspect. Sadly we have in the past received returns with bodily fluids etc., attached which I am sure you will agree is unacceptable. As a small company, we do not have a sterilizing department, therefore, we have to strictly control returns. We are quick to replace product(s) should any quality/warranty issues arise but cannot refund simply because the product is worn out or of no further use.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order/ inquiry and second, to provide you with the best possible service.
We may use the information to keep you informed of features, services, products, promotions and special offers from this company. We will not pass your information to any third parties without your consent.
The type of information we will collect about you includes :
Your name, Address, Phone number, E-mail address. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information, that we hold, will be held securely in accordance with our internal security policy and the Law. If we intend to transfer your information outside the EEA we will always obtain your consent first.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.
Data collected by this site is used to:
1. Take and fulfil customer orders
2. Administer and enhance the site and service
3. Only disclose information to third parties for goods delivery purposes
Cancellation of Orders
You may cancel your order, but to do so you must email or telephone us (0208 133 2851). Orders received during office hours (if in stock) will be dispatched the same or the next working day. If you cancel before the item is dispatched we will respond as soon as physically possible with a written confirmation and will process a refund within 3 working days. The date confirmed is the date the cancellation came into effect.
If a custom product is cancelled but is already being manufactured, we reserve the right to charge the total price for those products and pass on any related expenses, unless we are reasonably able to recover such losses from other sources.
Remittance Terms
Orders will only be dispatched on payment in full of the amounts shown.
Measurements/Adjustments
In an effort to continue to improve our products, we reserve the right to change the details, design or specifications without prior notice.
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